Close-up view of a watch case with light gray and gold elements and with a partially visible watch mechanism

SERVICES

Warranty and Digital passport

Your Vacheron Constantin watch comes with a 2-year warranty from the date of purchase. To enhance trust and transparency, we have introduced the digital passport.

Warranty Digital Passport Lost or stolen watches

Warranty

Sales Warranty

Your Vacheron Constantin watch is under warranty for a period of 2 years from the date of purchase against manufacturing defects that are found and recognised as such by a Vacheron Constantin authorised repair center. Any part found to be defective will be, at the sole discretion of Vacheron Constantin, repaired or replaced free of charge.

Close-up view of a watch case with gold elements and a frame and with a partially visible watch mechanism
A hand holding a Vacheron Constantin white  warranty card with a QR code and typed details about the watch

Warranty

Warranty Extension

All master line Vacheron Constantin watches still within the initial 2-year warranty period under the original International Limited Warranty will be eligible to benefit from 6-year extension, for a total of 8 years warranty.

Warranty

Service Warranty

Close-up of a hand in white gloves placing a gold watch bezel on a transparent case with a gold intricate mechanism

All our Vacheron Constantin timepieces undergoing a Restoration or Complete Service are protected by a 2-years service warranty for defects on the work carried our and the components replaced.

For more information, please refer to Warranty Conditions below.

Two hands unpacking Vacheron Constantin watch with leather strap and silver bezel and details
Close-up of a hand in white gloves placing a round gold watch bezel on a  case with a gold details
Close-up of a woman's hand in a light suit wearing a watch with a grayish leather strap and  a gold frame

Warranty

Explore all the guarantees offered by the Maison

Limited Warranty International Warranty Vacheron Constantin Warranty for Australia

Manage my digital passport

In 2019, Vacheron Constantin introduced the Digital Passport, using blockchain technology to ensure trust, transparency, and traceability for its clients.

Each Digital Passport is unique and holds key information about the timepiece, including its ownership history and technical user guide. The Digital Passport can be easily transferred to subsequent owners for enhanced trust in provenance on the secondary market.

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LOST OR STOLEN WATCH

Register your lost or stolen watch

A powerful watch with a gold bracelet and a dark blue case leaning against a red passport and map

Enquirus.com aims to reduce and if possible, eliminate the theft of luxury watches and associated fraud. All watches manufactured with a unique identifier (serial number) can be registered on this free of charge and user-friendly platform. In turn, the database is a useful tool for law enforcement agencies dealing with suspicious watches and anyone purchasing a pre-owned watch.

THE HOUR CLUB

Register your timepiece and join the Hour Club

Close-up of a man's hand in a navy suit wearing a watch with a navy case and a leather strap and with a gold details

By registering your timepiece, you'll also become a member of The Hour Club, the Vacheron Constantin Connoisseur's Club.

Vacheron Contantin owners are fiery enthusiasts, learned aesthetes and bold epicurians. They are connoisseurs with an insatiable appetite for discovery. Affirming a culture of knowledge rather than appearance, they nurture a passion for superlative mechanics and refined arts. They enjoy sharing precious moments and savouring unique experiences, aware of how details imbue the world with meaning. The quest for ultimate refinement is for initiates only.

WELCOME TO THE HOUR CLUB

Two hands unpacking Vacheron Constantin watch with leather strap and silver bezel and details